Additional Returns HelpUpdated 2 months ago

Having trouble with a return? Don't worry, we've got you covered.

Order Not Found

Your Order number (RSVLTS-#######) or email address, phone number, or zip code is incorrect. 

The return window for the item(s) below closed

You may return unused, undamaged, unwashed merchandise (hang tag must still be attached to item) within 30 days of purchase.

Item does not meet conditions for return

Final sale items are ineligible for exchange or return. 

Return submitted, but no Return Label provided

Exchanges and returns that require a photo upload of the item will be manually reviewed and processed. The Return Label will be sent to you as soon as this process is complete (within 1-3 business days during store hours).

Instant Exchange: did you charge my card?!

No need to worry, this is just a pending authorization to ensure sufficient funds. You will only be charged if the items being returned are not in the mail after the allotted time expires (14 days). 

Update delivery address for exchange shipment

You will have the option to edit the delivery address for an exchange shipment after  clicking Submit Return on the Review Your Return page. Once your return has been submitted, scroll down to the Customer Information overview and select Edit in order to modify the address. 

We're currently unable to accept returns from your country. 

International orders are eligible for returns for store credit or refunds, only. At this time, we are unable to provide return shipping labels or accept exchanges for international orders. But stay tuned - international fulfillment is in the works!

PROCESS AN INTERNATIONAL RETURN

Still need help? Contact us at [email protected]